Former employees say Lyft staffers spied on passengers

Techcrunch ---------- Similar to Uber’s “God View” scandal, Lyft staffers have been abusing customer insight software to view the personal contact info and ride history of the startup’s passengers. One source that formerly worked with Lyft tells TechCrunch that widespread access to the company’s backend let staffers “see pretty much everything including feedback, and yes, pick up and drop off coordinates. ”When asked if staffers, ranging from core team members to customer service reps, abused this privilege, the source said “Hell yes. I definitely looked at my friends’ rider history and looked at what drivers said about them. I never got in trouble.” Another supposed employee anonymously reported on workplace app Blind that staffers had access to this private information and that the access was abused. To learn more click on the picture below to read the article.