BNY Mellon and Deutsche Bank launch chatbots to deliver faster status information flow

Deutsche Bank press release --------- BNY Mellon and Deutsche Bank today announced the integration of their chatbots built on the Symphony platform which will result in a more seamless flow of information for clients trading securities on the Hong Kong Stock Exchange. The chatbots will improve the workflow efficiency between both organisations and the client experience. Building on an award-winning proof of concept developed in a 24-hour hackathon by BNY Mellon’s Singapore Innovation Center team, Deutsche Bank and BNY Mellon jointly deployed a chatbot-to-chatbot communication solution that replaces previously manual responses to status updates on their securities trades. Using these new chatbots, trade settlement status queries for the Hong Kong market are now available to both organisations using Symphony, a widely used financial markets messaging platform. This significantly reduces the manual effort required to query status updates, improving both speed and accuracy. To learn more click on the picture below to read the release.