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Wells Fargo sends 38,000 erroneous letters in auto flub

February 12, 2018

Associated Press ------------ Wells Fargo has made missteps in its efforts to make amends to customers who were forced to buy unneeded auto insurance. Bank spokeswoman Catherine Pulley said 38,000 customers received a letter they did not need and that contained no refund. She said the error was due to a coding mistake caught by the vendor responsible for the communications. “We will work with our vendor to ensure these customers receive the appropriate communication — including any refunds they’re eligible for,” Pulley said. To learn more click on the picture below to read the article.

 

 

 

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