Lawmaker urges changes at airlines

Associated Press ------ The Latest on a House hearing on customer service at U.S. airlines (all times local):11:45 a.m. The chairman of the House Transportation Committee is urging United Airlines and other carriers to use the notoriety of a passenger's removal from a United flight to make changes that improve customer service. Republican Rep. Bill Shuster of Pennsylvania says airlines should figure out what changes are needed and make them -- as soon as possible. If the airlines do not make changes, Shuster said Congress is likely to step in. He told the airlines executives: "Seize this opportunity, because if you don't, we're going to act and you're not going to like it."Shuster said Congress is likely to impose a "one-size fits all" solution to improve customers' service, adding that a new law may serve some airlines but not all. To learn more click on the picture below to read the article.