Wells Fargo Testing Bot for Messenger featuring New Customer Service Experiences

Wells Fargo press release April 18, 2017 ------- Wells Fargo & Company (NYSE: WFC) announced the company is launching a pilot to test an artificial intelligence (AI)-driven customer chat experience for Facebook Messenger. Wells Fargo’s bot for Messenger is a pilot test and is part of the company’s innovation agenda, which focuses on incorporating financial services into third-party environments to meet customers where they are and into the moments they want to use them. Initially, the pilot has been opened to several hundred Wells Fargo team members. Later this spring, Wells Fargo plans to invite a few thousand customers to participate as the bank expands the testing environment. To learn more click on the picture below to read the release.