• Safi Bello

A.G. Schneiderman Announces Lawsuit Against Spectrum-Time Warner Cable & Charter Communications

Attorney General Eric T. Schneiderman announced today a lawsuit against Charter Communications Inc. ("Charter") and its subsidiary Spectrum Management Holdings, LLC, (f/k/a Time Warner Cable, Inc.,) (together, "Spectrum-TWC") for allegedly conducting a deliberate scheme to defraud and mislead New Yorkers by promising internet service that they knew they could not deliver. The complaint alleges that since January 2012 Spectrum-TWC's marketing promised subscribers who signed up for its internet service that they would get a "fast, reliable connection" to the Internet from anywhere in their home. But a 16-month investigation by the Attorney General's office - which included reviewing internal corporate communications and hundreds of thousands of subscriber speed tests - found Spectrum-Time Warner subscribers were getting dramatically short-changed on both speed and reliability. The suit alleges that subscribers' wired internet speeds for the premium plan (100, 200, and 300 Mbps) were up to 70 percent slower than promised; WiFi speeds were even slower, with some subscribers getting speeds that were more than 80 percent slower than what they had paid for. As alleged in the complaint, Spectrum-TWC charged New Yorkers as much as $109.99 per month for premium plans could not achieve speeds promised in their slower plans. For more in depth information on A.G. Schneiderman announcing lawsuit against Spectrum-Time Warner Cable and Charter Communications for allegedly defrauding New Yorkers over internet speeds and performance click on the pictures below to read the articles.

A.G. Schneiderman Announces Lawsuit Against Spectrum-Time Warner Cable And Charter Communications For Allegedly Defrauding New Yorkers Over Internet Speeds And Performance - Read More from Attorney General Eric T. Schneiderman's office
State: Time Warner Cable Defrauded Customers by Advertising Internet Speeds It Couldn't Provide - Read More from Consumer Reports

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